1. The service and your agreement
Kaizen is operated by Brian Bichage in Nairobi, Kenya. It provides goal tracking, private accountability groups, check-ins, evidence, peer review and optional fine records. Contact support@kaizen.co.ke about these terms.
By choosing ‘Agree to Privacy Policy and Terms’ when registering, you agree to these terms and acknowledge the privacy practices described in the Privacy Policy. This is not consent to advertising, unrelated data processing or a waiver of your legal rights. If you do not agree, do not create an account.
2. Accounts and security
Provide accurate account information, keep your sign-in details secure and tell us promptly if you suspect unauthorised access. Do not impersonate anyone, share another person’s account or create an account on their behalf without authority. You are responsible for your own use of the service, subject to applicable law and any failure on our part.
3. Adults only
You must be 18 or older to create or use a Kaizen account. By choosing ‘I am 18 or older’ when registering, or confirming your age when asked, you confirm that this is true. Do not create an account for, or share an account with, anyone under 18.
If you tell us you are under 18, or we learn that an account belongs to someone under 18, we will switch off its access and end its sessions. The account holder or a parent or guardian can contact support@kaizen.co.ke for a copy or deletion of the information. If the account holder has turned 18, contact us to review restoring access.
4. Private groups and respectful use
Group creators and administrators manage membership and settings within the app’s permissions. Active members can see the member directory, including names and emails, and group-shared activity. A private milestone and its evidence are visible only to its creator through the app. Take care when inviting people and deciding what to share.
Do not harass, threaten, exploit or discriminate against others; post unlawful, abusive, infringing or misleading content; expose private information without permission; bypass permissions; or disrupt the service. Report misuse to the contact address above. We may investigate and restrict access or content when reasonably necessary to protect users or comply with law.
5. Your content and evidence
You retain the rights you have in your notes, milestones, files and other content. You allow Kaizen to store, process, display and transmit that content as needed to provide the service to authorised people, consistent with the Privacy Policy. Only submit material you have the right to share.
You are responsible for the accuracy and appropriateness of what you contribute. Third-party links are subject to those services’ terms and availability. Kaizen cannot guarantee that evidence or a peer review is accurate, or that a goal will be achieved.
6. Reviews, progress and optional fines
Scores, approvals and progress figures are accountability tools, not professional, financial or legal advice. Resolve disagreements respectfully with the group and use the available review controls.
Groups decide whether to use fines. A group’s owners and administrators create its fine rules, including any that Kaizen charges automatically, and can change or delete them for the future. Changes never alter fines already recorded. Fines a member applies by hand need approval from a different member, and nobody can settle or waive their own fine. Review the group’s current rules before participating.
A fine is a recorded amount between group members, not a debt owed to Kaizen. Kaizen does not collect, hold, transfer, enforce or verify payment. Any settlement happens outside the app and is subject to the participants’ agreement and applicable law. Do not use the ledger for coercion or unlawful financial arrangements.
7. Availability, changes and responsibility
We work to keep Kaizen available and secure, but maintenance, outages and changes can interrupt the service. Features may change. We will identify material changes to these terms with a new version and date and provide appropriate notice or seek a new agreement where required.
Kaizen is a tool for personal and group accountability. Your decisions and off-platform arrangements remain your responsibility, subject to applicable law. Nothing in these terms excludes rights, remedies or responsibility that cannot lawfully be excluded.
8. Leaving, restrictions and your information
You may stop using Kaizen and contact support@kaizen.co.ke to close your account or request access, correction or deletion of information. We verify requests as appropriate and review shared group records, evidence and applicable retention obligations before acting. The Privacy Policy explains those practices.
Group deletion can affect every member’s shared history. We may restrict access to protect people, investigate misuse or comply with law, taking account of the circumstances and applicable rights. Contact us to ask about an account restriction.
9. Questions and disputes
Raise a concern with Brian Bichage at support@kaizen.co.ke so we can try to resolve it. These terms are governed by the laws of Kenya, subject to mandatory consumer, child-protection and data-protection rights that apply to you. They do not limit your right to contact a relevant regulator or seek a remedy available under law.